Refund policy
Returns & Exchange
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us via Instagram Direct Message.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
Note: Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can also reach us at noxxgear@gmail.com or via Instagram Direct Message..
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Warranty
We offer exchanges within 3 months if your product has a manufacturing defect.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically within 5 business days
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at noxxgear@gmail.com or via Instagram Direct Message.